> For the complete documentation index, see [llms.txt](https://loyalproxy.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://loyalproxy.gitbook.io/docs/website-policy/privacy-policy.md). # Privacy Policy {% hint style="info" %} **Effective Date: September 16, 2026** {% endhint %} Welcome to **LoyalProxy**. LoyalProxy values the security and privacy protection of users' personal information. This Privacy Policy is intended to explain how we collect, use, store, protect, and process your personal information when you visit **loyalproxy.com**, register an account, or use LoyalProxy-related products and services, as well as the relevant rights you enjoy under applicable law. This service is provided and operated by **Cloudrise Network Limited**. When you access or use LoyalProxy's website, products, and related services, you indicate that you have read and understood this Privacy Policy. If you do not agree with any content in this Policy, please stop using our services. ### I. Information We Collect In order to provide services normally, safeguard account and network security, and continuously improve the product experience, we may collect the following information based on the features you actually use: **1. Account and Registration Information** When you create or manage a LoyalProxy account, we may collect: * Email address; * Username and account identifier information; * Country or region information; * Enterprise or organization name (if applicable); * Other account information you voluntarily submit. **2. Service and Usage Information** During your use of LoyalProxy products and services, we may record: * Login time and login IP; * Product usage and service access records; * API requests and related technical logs; * Proxy node, region, or line selection information; * Request status, error records, and fault information; * Operation records related to account security. **3. Device and Network Information** To safeguard platform security, analyze service operation status, and improve user experience, we may collect: * IP address; * Browser type and version; * Operating system and device type; * Device or browser-related identifiers; * Access time, referring page, and basic access records; * Device environment information necessary for security risk control. **4. Transaction and Payment-Related Information** When you purchase LoyalProxy products or services, we may process order-related information, such as: * Order number; * Product and package information; * Order amount and currency; * Payment method; * Payment status and transaction time. Actual payments may be completed by third-party payment service providers. Sensitive payment information such as bank cards and payment accounts may be processed directly by the corresponding payment service providers, and we only obtain relevant transaction results or records to the extent necessary to provide services and complete transactions. **5. Customer Service Information** When you contact us, we may retain: * Customer service inquiries and communication records; * Ticket and issue resolution records; * Complaints, appeals, and feedback information; * Anti-abuse and security incident-related information; * Other materials you voluntarily provide. ### II. How We Use Information The information we collect may be used for the following purposes: * Creating, verifying, and managing LoyalProxy accounts; * Providing products and services you purchase or apply to use; * Completing orders, payment confirmation, and related transaction processing; * Providing customer service and technical support; * Maintaining the stable operation of the proxy network and platform; * Conducting fault analysis, performance optimization, and product improvement; * Identifying abnormal logins, fraud, attacks, abuse, and other security risks; * Enforcing platform terms of service and related usage rules; * Sending you necessary account, order, security, and service notifications; * Conducting product promotion or marketing communications with necessary authorization; * Complying with applicable laws and regulations, regulatory requirements, and lawful law enforcement requirements. We will not use your personal information for purposes clearly unrelated to the collection purposes, unless we obtain your authorization or otherwise required by law. ### III. Basis for Information Processing Depending on your location and applicable laws, we may process relevant information based on one or more of the following bases: * Necessary for performing the service agreement with you; * Necessary for complying with applicable legal or regulatory obligations; * Necessary for safeguarding the legitimate rights and interests of LoyalProxy, users, and relevant third parties, such as security protection, anti-fraud, and prevention of service abuse; * Your authorization or consent has been obtained; * Other processing bases permitted by applicable law. Where information processing relies on your consent, you may withdraw the relevant consent in accordance with applicable legal provisions. ### IV. Cookies and Similar Technologies The LoyalProxy website may use Cookies and similar technologies to maintain the normal operation of the website, save user settings, analyze visits, and improve the service experience. These technologies may be used to: * Maintain account login status; * Save usage preferences such as language and region; * Safeguard account and website security; * Collect statistics on website visits and usage; * Analyze product and page performance; * Conduct advertising effectiveness measurement and marketing analysis with necessary authorization. We may also use third-party analytics and advertising services, such as Google Analytics, Google Ads, or other similar services. Relevant third parties may process necessary data in accordance with their own privacy policies. You can restrict or delete Cookies through your browser settings. If some necessary Cookies are disabled, some functions of the website may not operate properly. ### V. Information Sharing and Third-Party Services **LoyalProxy does not operate on a business model of selling personal information.** To provide and maintain services, we may share relevant information within the necessary scope with the following types of third parties: * Payment and transaction processing service providers; * Cloud computing, server, CDN, and infrastructure service providers; * Data analytics and website operation service providers; * Customer service and communication service providers; * Security, anti-fraud, and risk control service providers; * Other third parties explicitly authorized by you. We will make reasonable efforts to require relevant service providers to process only necessary information for the agreed purposes and to adopt appropriate data protection measures. We may also lawfully provide necessary information where required by laws and regulations, judicial proceedings, regulatory requirements, or legally binding government requests. ### VI. Information Storage and Retention We retain relevant information only for the period necessary to achieve the purposes described in this Policy and to satisfy legal, financial, security, dispute resolution, and regulatory requirements. The retention period for different types of information may vary depending on their purposes. For example, account information may be retained for the duration of the account; some transaction, security, and technical records may be retained for longer periods in accordance with legal obligations or security management needs. When relevant information no longer has a reasonable business or legal retention necessity, we will delete, anonymize, or otherwise appropriately process it according to actual circumstances. ### VII. Cross-Border Data Processing As LoyalProxy provides services to different countries and regions, the servers, infrastructure, or third-party service providers we use may be located outside your country or region. Therefore, in the course of providing services, some information may be transferred or processed across borders. Where required by applicable law, we will adopt reasonable contractual, technical, or organizational measures to protect the security of information processed across borders. ### VIII. Information Security We value the security of user information and adopt reasonable technical and management measures based on actual business circumstances, including but not limited to: * Using technologies such as SSL/TLS to protect data transmission; * Implementing access permission controls for important systems; * Adopting appropriate security protection measures for sensitive data; * Establishing monitoring mechanisms for abnormal access and security risks; * Keeping necessary records of important operations and system behaviors; * Continuously improving platform security and risk control mechanisms. It should be noted that no method of internet transmission or electronic storage can guarantee absolute security. Therefore, we cannot promise that security risks will not exist under any circumstances. ### IX. Your Privacy Rights Depending on the data protection laws applicable in your country or region, you may enjoy all or some of the following rights under applicable law: * Inquire about the personal information we hold about you; * Request correction of inaccurate or incomplete information; * Request deletion of personal information where permitted by law; * Request restriction of specific information processing activities; * Object to specific information processing activities; * Withdraw relevant consent previously given; * Request access to or transfer of your personal information where applicable. To exercise relevant rights, you may contact us through the contact information provided at the bottom of this Policy. To safeguard account and information security, we may need to verify your identity before processing relevant requests. ### X. Protection of Minors LoyalProxy's products and services are primarily intended for users and enterprise customers with full civil capacity, and **are not provided to minors under the age of 18**. If we discover that personal information of minors has been collected without appropriate authorization, we will take reasonable measures to handle it in accordance with applicable law. If you believe that a minor has provided relevant personal information to us, please contact us promptly. ### XI. Service Security and Anti-Abuse To safeguard the legitimate rights and interests of the LoyalProxy network, users, and third parties, we may use necessary information for security analysis and risk control. For behaviors suspected of fraud, network attacks, malicious automation, unauthorized access, violation of applicable laws and regulations, or violation of LoyalProxy service rules, we may take reasonable measures including risk verification, access restriction, service suspension, or account termination. Where necessary, we may retain relevant security records in accordance with applicable legal requirements and cooperate with regulatory or law enforcement authorities with lawful authority in accordance with the law. ### XII. Third-Party Websites and Services The LoyalProxy website or products may contain links to third-party websites, services, or platforms. Third-party services have independent privacy policies and data processing rules, and their information processing activities are not directly governed by this Privacy Policy. Before providing personal information to third parties, we recommend that you read and understand the privacy policies of the relevant third parties. ### XIII. Updates to the Privacy Policy We may update this Privacy Policy based on product adjustments, business development, technological changes, or legal and regulatory requirements. In the event of significant changes, we may explain them to users through website announcements, account notifications, emails, or other appropriate means. The updated Privacy Policy will apply from the published effective date. We recommend that you periodically review this page to stay informed of the latest version. ### XIV. Contact Us If you have questions about this Privacy Policy, the way personal information is processed, or your privacy rights, you may contact us through the following means: Contact email: After receiving relevant requests, we will process them according to the content of the request and applicable legal requirements.